Return & Exchange

We are extending the free return and exchange policy to 30 days from the date you receive items purchased online. Please note that final sale items and gifts are excluded from this policy. To be eligible for returns or exchanges, items must be unworn, unwashed, unaltered, and include all original tags and packaging. Kindly note that the original shipping cost and any insurance fees are non-refundable.

Please be aware that any return made to an address other than the one provided by ARQA, or to the address on the original shipping package, cannot be received by us and will not be eligible for a refund or exchange.

If you have mistakenly sent the wrong item to ARQA, please reach out to our support team at yuqikang1991@gmail.com. Please be aware that we cannot guarantee the retrieval of your item, and no compensation will be provided for incorrect items sent to ARQA.

How do I return an item?

• Step 1

  Click the Return Portal or contact us by email to submit your request and follow the steps to enter the required information.

• Step 2

  After receiving your return request, we will contact you by email with instructions.

• Step 3

  Put your item in the original packaging. Please ensure the integrity of the package

• Step 4

  Step 4: Send the package to an eligible shipping station. Then contact us, the mailing address will be provided by email after submitting the application. Please note that there is no additional handling fee for the return process, but the cost of the return will be borne by the returner.

Free returns and exchanges are supported in certain countries. For customers from the United States, the United Kingdom, Canada, Australia, and Germany, we'll mail you a prepaid return label once your return request is approved. Please note that in some cases, certain remote areas within these countries might not be covered due to technical limitations. If you are in another country, or if you have any questions, please contact us at bashafanni@gmailc.om

If you want to initiate after-sales service but the order status is 'Not Delivered,' which prevents you from initiating after-sales service, I suggest you log in to your account and click on 'CONFIRM DELIVERY' on the My Order page before proceeding with initiating after-sales service.

START A RETURN OR EXCHANGE

• HOW DO I RETURN AN ITEM?

  Step 1: Click the return portal to submit your request and follow the steps to enter the required information.

  Step 2: We'll reach out to you with instructions after we receive your return request.

  Step 3: Place your item(s) into the original packaging.

  Step 4: Drop off the package to an eligible shipping station. Or send the parcel with the carrier of your choice to the return address.

• HOW TO ISSUE A REFUND OR EXCHANGE AFTER I RETURN THE ITEM(S)?

  Refund or exchange will be available as soon as your return is received and processed.

  Refunds:

  The refund time will depend on the payment method you used for your order.

  PayPal refunds: 3 business days.
  Credit card refunds: 7-14 business days.
  

   

  Exchanges:

  It will take up 3 business days for us to arrange the reshipment for you.

Still need help?
Please contact us by email: bashafanni@gmailc.om